Support FAQ

Log in, go to your Account page, and click "Manage Billing". You can cancel directly in the Stripe billing portal. You'll keep access until the end of your current billing period. No penalty.

Single readings are non-refundable. Subscriptions: full refund if unused within 14 days; partial refunds apply after use. See our Terms of Service for the complete schedule.

Wait a minute and try again. If it keeps failing, email us with your browser and device info.

Your data is stored securely via Supabase and never sold or shared. See our Privacy Policy for full details.

Email us with your request and we'll process it within 7 business days.

Yes, but you're responsible for having their consent to share their personal data. See our Terms of Service for more.

Qimen Dunjia is time-sensitive — the chart changes with each query time. Readings are also AI-interpreted, so results may vary. This is by design.

Yes. Every new user gets one free reading — no account or payment required. After that, you can choose a subscription plan or purchase individual readings. See Pricing.

All major credit and debit cards (Visa, Mastercard, American Express) through Stripe. Apple Pay and Google Pay are also supported where available.